We are honored to have your trust. When you buy our products, we will provide online training, inspection and maintenance, spare parts replacement, quick response, upgrade and other after-sales services.
Online Training
Once the KOVOK products arrive on site, it is our responsibility to help you to store and use the product correctly, efficiently and safely. We will provide on-site product training, technical training, installation and maintenance training, and provide guidance on site installation and commissioning.
Inspection and Maintenance
During the operation of KOVOK products, we enabled big data of product identity to achieve traceability in the life cycle of products, effectively tracked the use of products, conducted regular and routine inspections, and provided corresponding technical support and on-site services.
Spare Parts Replacement
During the operation of KOVOK products, we provide standardized spare parts, fast supply and on-site replacement services according to the needs of the site, reducing inventory and operating costs and achieving long-term operation of the product.
Quick Response
KOVOK established a regional branch in the country to achieve localized operation and provide localized after-sales service.
Within and outside the product quality guarantee period, if there are problems in the use of the product on site, KOVOK can give timely feedback within 12 hours, give solutions within 24 hours, and reach the customer site within 48 hours.
Upgrade
KOVOK adheres to the product R&D concept of “Grasp the industrial core and break through the industry limit” and continuously realizes the iteration of product renewal. We will carefully understand the working environment, process parameters and product usage at the site, and actively provide support and services for on-site product upgrades.
If we are honored to get your trust. When you buy our products, we will provide comprehensive after-sales services such as on-line training, inspection and maintenance, spare parts replacement, rapid response and upgrading.
Online training
KOVOK after products arrived at the scene, we have a responsibility to let you correct, efficient and safe storage and use of the product. We will provide on-site product training, technical training, installation and maintenance training, and provide guidance for on-site installation and debugging.
Inspection and maintenance
During the operation of KOVOK products, we enabled big data of product identity to achieve traceability within the life cycle of products, effectively tracked the use of products, conducted regular and routine inspections, and provided corresponding technical support and on-site services.
Replacement of spare parts
KOVOK during the running of products, according to the needs, we provide spare parts standardization, fast supply and field replacement services, for you to reduce inventory and operation cost, the realization of long period run of the product.
Quick reflection
KOVOK in the establishment of regional branches in the country to achieve local operations, provide local after-sales service.
Within and outside the warranty period, if there is any problem with the use of products on site, KOVOK can provide timely feedback within 12 hours, provide solutions within 24 hours, and provide after-sales service personnel to the customer site within 48 hours.
Upgrading
KOVOK stick to the product research and development concept of "grasp the core of industry, break through the limit of industry", and constantly realize the update and iteration of products. We will carefully understand the working environment, process parameters and the use of products on the site, and take the initiative to provide support and services for the upgrading of products on the site.
